Blog – Inclusion Tree

Unlocking Independence

hello@inclusiontree.com.au — Mon, 09 Mar 2026 07:09:23 +0000

Unlocking Independence:

Your Guide to Assistive Technology with Inclusion Tree

What is Assistive Technology?

Assistive technology (AT) is so much more than just equipment; it’s a gateway to independence, inclusion, and opportunity. The World Health Organisation defines assistive technology as an umbrella term for assistive products, systems, and services that help maintain or improve an individual’s functioning in cognition, communication, hearing, mobility, self-care, and vision.

From simple tools to complex systems, assistive technology can range from:

Physical products: wheelchairs, glasses, prosthetic limbs, white canes, and hearing aids
Digital solutions: speech recognition software, time management apps, and captioning tools
Daily living aids: non-slip bathmats, modified cutlery, and large-print labels
Complex systems: powered wheelchairs, communication devices, and adjustable beds

The key principle? Assistive technology helps you do things you can’t do on your own, or helps you do things more easily and safely.

Who Needs Assistive Technology?

The need for assistive technology is far more common than many realise. According to the World Health Organisation:

Globally, more than 2.5 billion people need at least one assistive product. With an ageing population and a rise in noncommunicable diseases, this is expected to reach 3.5 billion people by 2050.

World Health Organisation

Most people will need assistive technology at some point in their lives. While some may require it temporarily, such as after an accident or illness, others may need it throughout their lives.

Assistive technology is most needed by:

Older people, helping maintain independence and safety at home
Children and/or adults with disabilities, supporting development, education, and participation
People with long-term health conditions such as diabetes, stroke, and dementia

The Life-Changing Benefits of Assistive Technology

The right assistive technology can transform lives, not just for the user, but for their families and communities too. Here’s what the research shows:

For children: Early provision of hearing aids supports language and communication development, limiting negative impacts on education, future employment, and community participation.

For mobility: Appropriate wheelchairs facilitate access to education and employment while reducing healthcare costs associated with secondary complications, such as pressure sores.

For health management: Therapeutic footwear for diabetes reduces foot ulcers and prevents amputations, reducing the burden on healthcare systems.

For ageing: Timely provision of assistive technology helps older people live independently and safely at home for as long as possible.

The broader benefits are undeniable; assistive technology enables inclusion and participation in family, community, and all areas of society, including political, economic, and social spheres.

NDIS Funding for Assistive Technology: What You Need to Know

The NDIS provides funding for assistive technology that meets the reasonable and necessary criteria. But understanding how the funding works can feel overwhelming.

Let’s break it down.

How the NDIS Categorises Assistive Technology

The NDIA uses three cost categories for assistive technology:

Low Cost AT
Under $1,500 per item
Example: Continence products, non-slip bathmats, walking sticks, basic shower chairs
Where Funding Sits: Core – Consumables budget

Mid Cost AT
$1,500 – $15,000 per item
Example: Standing hoists, custom shower chairs, ankle-foot orthotics, some power wheelchairs
Where Funding Sits: Capital budget

High Cost AT
Over $15,000 per item
Example: Custom-made wheelchairs, complex communication devices, ventilators
Where Funding Sits: Capital budget (quote required)

Understanding AT Product Risk

The NDIS also considers the risk level of assistive technology, which determines the advice you need before purchasing.

Low risk AT products are:

Unlikely to cause harm in day-to-day life
Available for trial or purchase in retail stores
Easy to set up and use safely without professional advice

Higher risk AT products may be:

Complex (like power wheelchairs)
Known to have caused harm
Used for restrictive practices
Requiring professional advice, setup, or training for safe use

Important: Some items are considered higher risk, even if they’re low-cost, such as bed poles and weighted blankets, which require professional advice to ensure safe use.

What Evidence Do You Need?

The evidence required depends on the cost and risk level:

Low cost AT: At least $500 is included in your Capacity Building budget for advice. For higher-risk low-cost items, you’ll need written advice before purchasing.
Mid cost AT: You need written evidence from an AT advisor (like an occupational therapist) explaining what you need, why it’s the best value, and how it helps your goals. No formal assessment required, but advice must be in writing.
High cost AT: You need both a recent assessment (within 2 years) from a qualified AT assessor AND a quote. For items over $15,000, the NDIS requires this before approval.

What the NDIS Won't Fund

The NDIS doesn’t fund:

General household items everyone uses (like standard kettles)
Items for treatment or rehabilitation
Modifications to public spaces or vehicles
Assessment tools used by therapists
Items more appropriately funded by other government services (like school or work equipment)

How Inclusion Tree Support Coordinators Can Help You

Navigating assistive technology funding can be complex, but you don’t have to do it alone. Our Support Coordinators at Inclusion Tree are here to guide you every step of the way

1. Understanding Your Needs and Goals

We start by listening. Your Support Coordinator will work with you to understand:

Your NDIS goals and how AT can help you achieve them
Your daily challenges and what would make the biggest difference
Whether you need temporary, long-term, or changing solutions

2. Connecting You with the Right AT Advisors

For higher-risk or higher-cost AT, you’ll need professional advice. We can:

Connect you with qualified AT assessors (occupational therapists, physiotherapists, speech pathologists, etc.)
Help you understand what type of advisor you need for your specific situation
Ensure you have the right funding in your plan for assessments

3. Navigating the Evidence and Funding Process

Paperwork shouldn’t stand between you and the support you need. We’ll help you:

Gather the right evidence for your plan review or reassessment
Understand what quotes and assessments are required
Submit requests to the NDIS through the correct channels

4. Exploring Your Options

Sometimes the best solution isn’t buying new. We’ll help you explore:

Trials: Testing equipment before committing
Rental options: Ideal if your needs are likely to change
Refurbished items: Quality equipment at lower cost
Borrowing arrangements: For short-term needs or holidays

5. Choosing Providers and Comparing Quotes

With your AT advice in hand, we’ll help you:

Shop around for the best value (without compromising quality)
Understand what’s included in quotes
Make informed decisions about optional features

6. Supporting Setup and Training

Getting the equipment is just the beginning. We’ll help ensure:

Your AT is delivered and set up correctly
You receive training on safe use
You have funding for ongoing support if needed

7. Planning for Maintenance and Repairs

Assistive technology needs looking after. We’ll help you:

Understand what repairs and maintenance funding is in your plan
Access urgent repairs when needed
Plan for replacements when technology is worn out or outgrown

8. Reviewing and Adapting

Your needs may change over time. We’ll help you:

Recognise when your AT no longer meets your needs
Gather evidence for plan reassessments
Advocate for funding updates at your next plan review

Examples: How AT and Support Coordination Work Together

Sarah’s Story: Sarah needed a powered wheelchair but wasn’t sure where to start. Her Support Coordinator connected her with an occupational therapist for assessment, helped interpret the recommendations, and compared quotes from three suppliers. The result? Sarah got the right chair with the features she needed, without the stress of navigating it on her own.

Michael’s Journey: Michael’s son needed a communication device. His Support Coordinator explained the evidence requirements, helped gather reports from his speech pathologist, and ensured the funding was included in his next plan. When the device arrived, they arranged setup and training sessions.

Eleanor’s Experience: Eleanor was struggling with daily tasks as her mobility declined. Her Support Coordinator identified low-cost AT options (shower chair, handrails, large-print labels) that could be purchased immediately from her existing budget, while also arranging an assessment for mid-cost equipment for the future.

Getting Started with Assistive Technology

Ready to explore how assistive technology can support your goals? Here’s your pathway:

Talk to us about what you’d like to achieve
Review your current plan, what funding do you already have?
Identify your needs, what would make the biggest difference?
Get the right advice, we’ll connect you with qualified advisors
Choose your AT, with support every step of the way

Why Choose Inclusion Tree?

At Inclusion Tree, we believe that assistive technology is about possibility, not limitation. We’re here to help you navigate the NDIS with confidence, ensuring you get the support you need to live the life you choose.

Our Support Coordinators bring:

Expertise in NDIS guidelines and funding processes
Compassion, we listen first and plan together
Persistence, we’ll advocate for your needs

Ready to Explore Assistive Technology?

Contact Inclusion Tree today to discuss how we can help you find and fund the right assistive technology for your needs.

Whether you’re exploring options for the first time or need help with a complex AT request, our Support Coordinators are here to help you unlock independence, inclusion, and opportunity.

From Steel to Support

hello@inclusiontree.com.au — Tue, 24 Feb 2026 01:58:45 +0000

From Steel to Support:

Rick Scammell’s First Year at Inclusion Tree

At Inclusion Tree, our strength is our people, their unique stories, resilience, and dedication. As we celebrate Support Coordinator Rick Scammell completing his first year with us, we sat down to reflect on his incredible journey from casual worker to a full-time, indispensable member of our team.

Rick’s path to support coordination is anything but ordinary, and it’s this unique perspective that makes him such a passionate advocate for our participants.

The Outdoorsman from Warwick

Based in Warwick, QLD, Rick services a vast area stretching from Brisbane out to Goondiwindi and down to the QLD/NSW border. Outside of work, he’s a dedicated husband and father who prioritises time with his family and is also an avid adventurer. You’ll find him exploring rainforests, camping by the dam, or out on the water in his boat. He even has a unique bucket-list ambition: to fly a helicopter one day. “They said they’d be more than happy to help me do that,” Rick says with a smile. “It’s something I definitely want to tackle.”

A Life-Changing Event

Rick’s career before Inclusion Tree was in the intensely physical world of steel fixing and concreting, working on major projects like stadiums. A dirt bike accident, which left him with a T4 spinal cord injury, meaning from the chest down he is paralysed and requires the use of a wheelchair, meant an immediate end to that trade.

“Steel fixing was instantly out of the picture,” Rick recalls. After recovery, he transitioned into office administration for his old company, a role he admits he hated. Seeking a more fulfilling path that could accommodate his new circumstances, he began searching for a career that offered both purpose and flexibility.

Finding a Home at Inclusion Tree

Frustrated by rejections from other employers when he mentioned his wheelchair, Rick’s persistence led him to Inclusion Tree through a serendipitous connection. A conversation with a Plan Manager led to a phone call with his now Team Leader Kelly Dines.

“The biggest surprise for me,” Rick shares, “was how Inclusion Tree is actually structured the way they say it is. The directors… they don’t think they’re better than you. If you have an issue, you ring someone and ask, and it’s not a problem. That open-door policy is real.”

This culture of genuine support and flat hierarchy was a stark and welcome change from the rigid environments of his past.

A Year of Growth & Gratitude

Now, a year into his role, Rick has built a caseload of over 20 participants, largely through word-of-mouth and colleague referrals, a testament to the trust he builds. He sees his biggest achievement not as a single event, but in the daily progress.

“I feel good because I get to help people. Getting someone the funding they truly need feels awesome,” he says. “But it’s a two-edged sword. When the NDIS knocks something back, it cuts just as deep. You really feel for the participant.”

He’s also come to deeply appreciate the unique layers of support within Inclusion Tree, especially the Culture Stewards. “You might say something in passing on a call, and they’ll ring the next day just to check in on you. They actually do what they say they’re going to do.”

Looking Ahead & Words of Wisdom

For the future, Rick is focused on continuous learning, with an interest in the mental health space. He aspires to maybe grow into a Team Leader or Culture Steward role himself, to pay forward the guidance he’s received.

His honest advice for anyone considering this career leap?

Find the right company that will invest in training you, even remotely.
Be meticulous. “Do what you say you will do. If you don’t, you just look like a fool. For people relying on you, that follow-through is everything.”
Check your assumptions. “That’s my steepest learning curve. Always double-check, because if you assume, you’ll rock up to a meeting and nobody’s there.”

What Makes Inclusion Tree Different?

When asked what other companies could learn from his experience here, Rick is clear: “Actually, having that open communication with management. There are no silly questions, only the ones you don’t ask.”

Rick’s journey from the physical grit of steel fixing to the empathetic precision of support coordination embodies the resilience and heart at the core of our work. We are so proud of his first year and excited to support him as he continues to grow, learn, and make a profound impact on the lives of his participants.

Welcome to the team, Rick. Here’s to many more years of adventure and achievement.

Inclusion Tree is always looking for passionate, driven individuals to join our team. If Rick’s story resonates with you, explore our careers page to see how you can grow with us.

The Telepathy Tapes Podcast

hello@inclusiontree.com.au — Tue, 27 Jan 2026 05:55:24 +0000

The Telepathy Tapes Podcast: Amplifying Ability, Talent, and Contribution

At Inclusion Tree we are always on the look out for things we can put a spotlight on to either help people in the community and we have found a podcast that we think does exactly that.

In a world that is slowly learning to see beyond labels, The Telepathy Tapes Podcast stands as a vibrant reminder that people with disabilities aren’t defined by their challenges; they’re elevated by their gifts. Each episode offers a refreshing, deeply human look into the creativity, intelligence, humour, and innovation within disability communities.

Rather than focusing on limitations, the podcast turns the spotlight toward the extraordinary talents and contributions that people with disabilities bring to society, often in ways the world overlooks.

A Platform Built on Respect, Curiosity, and Celebration

The Telepathy Tapes embraces a simple but radical idea: everyone communicates, everyone contributes, and everyone deserves to be heard. Guests aren’t interviewed as subjects of inspiration or sympathy; they’re welcomed as thinkers, storytellers, makers, and experts in their own lived experience.

Listeners encounter artists with rich creative visions, professionals reshaping their industries, advocates driving systemic change, and innovators whose problem‑solving abilities were born from navigating a world not built for them. The result is a tapestry of voices that challenges assumptions and expands our understanding of what talent looks like.

Talent Often Grows in Places the World Doesn’t See

People with disabilities develop unique strengths through lived experience, strengths that the podcast surfaces beautifully.

Creative Perspective

Neurological and sensory differences often lead to original thinking, unconventional approaches, and artistic brilliance. Episodes featuring visual artists, musicians, and writers demonstrating how diverse minds produce work that surprises, delights, and provokes reflection.

Adaptive Innovation

Living in a world not designed for you builds problem‑solving skills. Many guests share how they’ve engineered new methods, tools, or routines not only for themselves but also for others who benefit from their ingenuity.

Emotional Intelligence & Empathy

Disability frequently fosters resilience, patience, and deep emotional insight. These qualities shine through the conversations, reminding listeners that leadership and contribution come in many forms.

Determination & Authenticity

The Telepathy Tapes showcases individuals who navigate barriers with tenacity and humour. Their stories aren’t framed as “against all odds,” but as real examples of human grit, creativity, and personality.

Moving Past Stereotypes: Framing People as Contributors, Not Charities

One of the podcast’s greatest strengths is its refusal to reduce disability to a narrative of struggle. Instead, it models what true inclusion sounds like: curiosity rather than pity, respect rather than assumptions, and partnership rather than patronisation.

By highlighting everyday successes and diverse achievements, the podcast reframes disability as a valued social identity rather than a deficit. It offers listeners a chance to shift from seeing people with disabilities as recipients of care to recognising them as contributors, creators, citizens, entrepreneurs, leaders, and colleagues.

A Growing Community, A Powerful Cultural Voice

With each episode, The Telepathy Tapes is building a community, one connected not by diagnosis, but by the celebration of shared humanity. Family members, educators, support workers, employers, and allies find insight in the stories. People with disabilities find representation, connection, and pride.

The podcast has quickly become more than a platform. It’s a movement pushing us toward a world where:

communication differences are valued,
contribution is recognised in all its forms,
and disability is understood not as a limitation but as a natural, meaningful part of human diversity.

Why This Podcast Matters Now More Than Ever

As discussions about inclusion and accessibility grow louder, The Telepathy Tapes steps in with something society often misses: an authentic chorus of voices from people with lived experience.

It inspires us to ask:

What brilliance have we overlooked because we focused on limitations instead of strengths?
How much richer could our communities be if we created space for every voice?
And how do we build environments where contribution isn’t measured by narrow expectations but celebrated in all the ways it naturally shows up?

The answers lie in stories, stories the podcast brings forward with honesty, humour, and heart.

Listen, Learn, and Celebrate

If you’re looking for a podcast that expands your thinking, deepens your empathy, and introduces you to incredible people you’ll wish you had met sooner, The Telepathy Tapes deserves a spot in your playlist.

It’s more than a series of conversations.
It’s a celebration of human diversity.
It’s an invitation to rethink ability.
And above all, it’s a reminder that talent, value, and contribution thrive in every community, often in the most surprising and beautiful ways.

A Deep Dive into Duty of Care and Dignity of Risk in NDIS Support

hello@inclusiontree.com.au — Fri, 23 Jan 2026 05:24:23 +0000

A Deep Dive into Duty of Care and Dignity of Risk in NDIS Support

At Inclusion Tree, we believe every individual has the right to author their own story. As an NDIS provider, we are dedicated to fostering genuine inclusion and empowerment by balancing two essential principles: Duty of Care and Dignity of Risk. While these concepts form the bedrock of ethical support, misunderstandings often lead to practices that unintentionally limit autonomy and growth. This blog post clarifies these principles and shares how we achieve this balance at Inclusion Tree so we can uphold the rights and ambitions of those we support.

The Spectrum of Support: Defining the Extremes

To understand the relationship, it’s helpful to visualise a Weighing scale. On one end sits Duty of Care, and on the opposite end, Dignity of Risk. They are not enemies, but complementary forces that require careful calibration.

Duty of Care is our unbreakable legal and ethical duty. Everyone in our organisation must avoid doing anything that could harm a participant. Duty of care exists to prevent harm from services like ours and to protect people from neglect or abuse on our part. Some believe duty of care means shielding people from themselves or their mistakes, but this goes too far. The real point is to keep people safe from harm we could cause. Our job is to make sure our actions never injure anyone.

Dignity of Risk is the equally vital human right to self-determination. It is the recognition that taking risks, making choices, and learning from subsequent success or failure is intrinsic to a life of dignity, self-esteem, and personal development. As eloquently framed by Robert Perske in his seminal 1972 work, an “oversupply” of protection “can smother people emotionally, squeeze the life out of their hopes and expectations, and strip them of their dignity.” Every day, people without disabilities make choices involving risk, from financial investments to dietary habits to travel adventures. Dignity of risk asserts that having a disability does not forfeit this universal right to engage in life’s rich and sometimes risky tapestry.

A Necessary Paradigm Shift: Where We Begin Matters

Historically, disability and aged care services have defaulted to the Duty of Care end of the spectrum. Driven by a paternalistic desire to keep people “safe,” services often created highly controlled environments. This overprotection, while perhaps minimising physical risk, frequently resulted a profound limitation on personal freedom, leading to learned helplessness, diminished self-confidence, and psychological harm.

The modern ethos, embodied in the United Nations Convention on the Rights of Persons with Disabilities and the NDIS’s participant-centric model, mandates a paradigm shift. Our starting point must always be Dignity of Risk.

We begin with the assumption that every adult we support has the right to make decisions about their own life. Our role is not to veto but to support. From this foundation of respect and autonomy, we may, in specific, legally defined circumstances, need to discharge our duty of care. We move cautiously from dignity toward duty, not the other way around. This is more than a procedural change; it is a profound philosophical commitment to viewing participants as the experts in their own lives.

The Legal Boundaries: When Duty of Care Rightfully Intervenes

Respecting autonomy is absolute, but it is not without boundaries defined by law and ethics. Our duty of care obligates us to intervene in clear, narrow circumstances:

Imminent Risk of Death or Permanent, Serious Disability: This is a high threshold. An example is an imminent suicide risk, where specific mental health legislation provides a framework for intervention to preserve life. It does not refer to minor injuries or common health risks associated with everyday choices.
Formally Determined Lack of Capacity: This is a critical point. A support worker or provider cannot unilaterally decide that a person lacks capacity. This is a formal legal determination made by a tribunal or court, following a rigorous process that considers medical evidence and the person’s circumstances. It is never our casual judgement.
Involuntary Treatment Orders (e.g., Community Treatment Orders – CTOs): When a specific legal order mandates treatment, our role is to comply with and support its implementation.

In all these exceptions, the key is that the limitation on choice originates from a formal legal process, not from our own discomfort or risk aversion.

Applying the Framework: Everyday Questions Answered

This clarity helps navigate common dilemmas:

“But what about smoking or an unhealthy diet?” Here lies the perfect test for bias. Ask: “Would I have the right to make this choice for myself?” The answer is almost always yes. Adult citizens regularly make lifestyle choices that carry long-term health risks. The people we support retain that same dignity of risk. Our role is to provide accessible information on health impacts, not to impose a prohibition we would not accept for ourselves.
“Aren’t we neglecting people if we let them take risks?” This fear confuses balance with extremism. The continuum has two harmful poles: Overprotection on the duty-of-care end, with Neglect on the dignity-of-risk end. Neglect is a serious legal concept requiring proof of three elements: a duty existed, reasonable steps were not taken, and a serious injury resulted. We actively avoid both ends of the spectrum.

The Inclusion Tree Approach: Supported Decision-Making as Our Compass

We reject a guardianship model in favour of Supported Decision-Making. This means we provide the tools, information, and confidence for individuals to make their own informed choices. To uphold our duty of care within this model, our teams are rigorously trained in taking reasonable steps:

Collaborative Risk-Benefit Analysis: We engage in open, respectful conversations. “What are the potential benefits of this decision? What might the risks be? How could we manage those risks together?” This is a partnership.
Proportional Documentation: We clearly document these discussions, the participants’ expressed wishes, and any agreed-upon risk mitigation strategies. This creates a transparent record of the support process.
Utilising Team and Policy Infrastructure: No support worker is alone in this balance. We leverage team meetings, clinical supervision, and our clear organisational policies to guide complex situations. Referring to these resources is a “reasonable step” that protects both the participant and the supporter.
Focus on the “Least Restrictive Alternative”: In any situation, we ask, “What is the option that provides the necessary support while intruding the least on the person’s autonomy and freedom?”

Our Unwavering Commitment

The journey toward a truly inclusive society is paved with the recognition that a life without risk is a life without meaningful growth. At Inclusion Tree, we are not risk eliminators; we are facilitators of empowered living. We stand beside you, providing the scaffold for your choices, not the cage.

We follow Max Barrows’s advice: “Life is about learning from the mistakes that you make… please don’t protect us too much or at all from living our lives.” Our promise is to support your right to take risks, care for you responsibly, and help you build the life you want. If you want to talk about how these ideas affect your support plan, please speak with your Inclusion Tree coordinator. Together, we can make sure your support helps you reach new possibilities, not hold you back.

Because inclusion, at its heart, is about having the freedom, the support, and the dignity to write your own story, one choice at a time.

Navigating the Festive Season

hello@inclusiontree.com.au — Wed, 10 Dec 2025 06:00:21 +0000

Navigating the Festive Season

A Guide to Mental Wellbeing for NDIS Participants

The Christmas lights are twinkling, carols fill the air, and there’s a pervasive message that this should be the “most wonderful time of the year.” Yet, for many NDIS participants and people with disability, the holiday season can feel less like a festive celebration and more like an overwhelming marathon of expectations, sensory overload, and emotional complexity. If you find yourself feeling more drained than delighted as December approaches, please know that your feelings are valid, understood, and far more common than the curated joy on social media suggests.

This period can amplify existing challenges and introduce unique stressors that impact mental health. The disruption to routines, financial pressures, social demands, and the emphasis on constant togetherness can be particularly taxing. This guide is designed to acknowledge those struggles and offer practical, supportive strategies to help you protect your peace and navigate the festive season on your own terms.

Understanding the Roots of Festive Fatigue: What Contributes to Christmas Burnout?

Burnout doesn’t happen in a vacuum. It’s the cumulative result of numerous pressures that converge at year’s end. Recognising these factors is the first step in managing their impact.

Overcommitment and Routine Disruption: The calendar fills rapidly with appointments, catch-ups, NDIS plan reviews, and social events. For individuals who thrive on predictability, this disruption to daily and support routines can be profoundly destabilising.
Complex Family Dynamics and Expectations: Family gatherings can be a source of tension, unsolicited advice, or a reminder of changed abilities or relationships. The pressure to perform or engage in interactions that feel draining is a significant emotional burden.
Financial Strain: The costs associated with gifts, special meals, travel, and hosting can create acute anxiety. This is especially true when managing a disability-related budget where funds are carefully allocated for essential supports and needs.
Social Comparison and the “Perfect” Myth: Scrolling through images of seemingly perfect, accessible holiday celebrations can fuel feelings of inadequacy or isolation. It’s crucial to remember these are highlights, not full realities.
Sensory and Accessibility Overload: Crowded shopping centres, noisy gatherings, bright flashing lights, and unfamiliar, often inaccessible venues can lead to sensory exhaustion and anxiety, making participation a punishing experience.
Grief and Loneliness: The season can heighten the absence of loved ones or accentuate feelings of loneliness, especially if social networks have changed or mobility barriers increase.

Recognising the Signs: Are You Experiencing Holiday Burnout?

Burnout manifests differently for everyone, but common signs include depleted mental and emotional resources. Feeling this way is not a failure; it’s a sign that your current demands are outstripping your capacity.

Key signs to acknowledge include:

Persistent Fatigue: A tiredness that sleep doesn’t fix, feeling constantly drained of energy.
Increased Irritability or Emotional Sensitivity: Feeling snappy, overwhelmed by minor inconveniences, or crying more easily.
Sleep Disturbances: Trouble falling asleep, staying asleep, or wanting to sleep much more than usual.
Withdrawal and Dread: A strong desire to withdraw from social plans or a persistent feeling of “just wanting it all to be over.”
Physical Symptoms: Unexplained headaches, muscle tension, or a worsening of chronic pain conditions, which are deeply intertwined with stress levels.
Loss of Joy: Activities or traditions that usually bring pleasure feel like burdensome chores.

If these resonate with you, it’s a clear indicator to prioritise self-preservation.

Your Toolkit for a Kinder Festive Season: Strategies to Protect Your Wellbeing

Protecting your mental health over Christmas is not selfish; it’s essential. Here are actionable strategies tailored for the NDIS and disability community.

1. Master the Art of Compassionate Boundaries

You are not obligated to be everywhere for everyone. Your energy is a finite and precious resource.

Plan Your Participation: Decide in advance which events are genuinely crucial to you. It’s okay to decline invitations or leave early. A simple, “Thank you for the invite, but I need to keep my schedule light this year,” is a complete explanation.
Communicate Your Needs: If attending an event, share access needs in advance. Be clear about what you need to feel comfortable, whether it’s a quiet space to retreat to, information about bathroom accessibility, or noise-level management.
Delegate and Share the Load: If hosting or contributing feels expected, share responsibilities. Potluck meals, Kris Kringle gift exchanges, or asking others to handle specific tasks can dramatically reduce the burden.

2. Prioritise "Bare Minimum" Self-Care Without Guilt

When energy is low, self-care isn’t about lavish routines; it’s about foundational support.

Protect Your Routine: As much as possible, stick to your core daily routines, medication schedules, sleep times, and meal patterns. This anchor provides stability amidst the chaos.
Nourish Your Body: Enjoy festive treats, but also remember to hydrate and incorporate nourishing foods that make your body feel good.
Schedule Quiet Time: Actively block out non-negotiable downtime in your calendar. This is time for rest, a special interest, or simply doing nothing, guilt-free.

3. Navigate Financial Pressures with Clarity

Financial strain can overshadow the season. Shift the focus from cost to connection.

Set a Realistic Budget: Determine what you can comfortably spend on gifts, food, and outings and stick to it. Your presence and thoughtfulness are not measured in dollar amounts.
Embrace Alternative Gifting: Consider homemade gifts, offering your time or skills (like helping someone organise their photos), or suggesting a gift-free gathering focused on shared activity.
Talk to Your Support Coordinator: If financial stress is impacting your mental health, have a conversation with your support coordinator. They can help you explore options or connect you with appropriate financial counselling services.

4. Create Inclusive, Low-Stress Social Experiences

Socialising should not come at the cost of your wellbeing.

Suggest Accessible Alternatives: Propose catch-ups in familiar, accessible environments, a quiet café, a local park, or even a video call. Frame it positively: “I’d love to see you in a setting where we can actually hear each other chat.”
Use Your Support System: Talk to your support workers about strategies for managing events. They can assist with planning, transportation, or providing a calming presence.
Honour Your Social Battery: It’s perfectly acceptable to need time to recharge. Allow yourself to take breaks during gatherings, even if it means stepping outside for five minutes of quiet.

5. Actively Combat Loneliness and Isolation

If the season amplifies feelings of loneliness, proactive steps can make a difference.

Reach Out: Send a message to someone you haven’t spoken to in a while. Often, others are feeling similarly.
Explore Community Events: Look for inclusive, low-sensory events hosted by disability organisations, libraries, or community centres. These are often designed with accessibility and calm in mind.
Connect with Your Provider: At Inclusion Tree, we understand this can be a tough time. Reach out to your support team. A conversation can provide connection and help you brainstorm ways to engage that feel safe and enjoyable.

6. Redefine What "Joy" Means for You

Release the pressure to experience joy in a specific, orchestrated way.

Seek Micro-Moments: Joy can be found in the small, sensory details—the smell of coffee, the feeling of sunshine, listening to a favourite song, or watching a beloved movie.
Practice Gratitude for the Practical: Take a moment to appreciate the supports that are in place: a reliable support worker, a comfortable home, and a piece of assistive technology that helps you.
Focus on Meaning, Not Merriment: What gives this season meaning for you? It might be reflection, rest, creativity, or small acts of kindness. Centre your energy there.

The Profound Mind-Body Connection: Why Stress Hits Harder

The exhaustion you feel is not just “in your head.” For people with a disability, the interplay between mental and physical health is particularly acute. Chronic stress can lead to:

Increased inflammation, potentially worsening chronic pain or fatigue conditions.
Disrupted sleep patterns, essential for cognitive function and physical repair.
Tension in the nervous system, can amplify physical symptoms like muscle spasms or headaches.

Therefore, the strategies above are not just for mental comfort; they are crucial for maintaining your overall physical health. Protecting your peace is a vital part of managing your holistic wellbeing.

A Final Word of Support from Inclusion Tree

The festive season, with all its mixed messages, need not be a test of endurance. At Inclusion Tree, we see and honour the extra layers of complexity you may be navigating. Our commitment is to provide not just practical support, but to validate your experience and empower you to set the terms for your own wellbeing.

This Christmas, give yourself the gift of permission, permission to set boundaries, to rest deeply, to celebrate in ways that feel authentic to you, and to ask for the support you need. Your well-being is the foundation upon which everything else rests, and protecting it is the most essential commitment you can make.

If the season’s weight feels too heavy, please reach out. We are here to listen, to problem-solve, and to help you find a path through the festivities that feels sustainable and even gently joyful. You are not alone, and your version of a peaceful holiday is perfect just as it is.

Resources

You can find these numbers, and information on mental health services in each state below.

Australian Capital Territory — 1800 629 354
New South Wales — 1800 011 511
Northern Territory — 1800 682 288
Queensland — 1300 642 255
South Australia — 13 14 65
Tasmania — 1800 332 388
Victoria — 1300 651 251
Western Australia — 1800 676 822 (PEEL) or 1300 555 788 (Metro)

We at Inclusion Tree are always a phone call away feel free to call 1300 126 123 if you are struggling this festive season or reach out to your support coordinator.

Cool Marie is the 2025 Fred Hollows Humanitarian of the Year!

hello@inclusiontree.com.au — Tue, 25 Nov 2025 06:17:02 +0000

Cool Marie is the 2025 Fred Hollows Humanitarian of the Year!

At Inclusion Tree, we have the profound privilege of working alongside incredible individuals every day. We witness their journeys, celebrate their victories, and are constantly inspired by their capacity to shape a more inclusive and compassionate world. Today, we are bursting with pride to share the story of our participant, Marie Tesoriero – a woman whose boundless generosity and fierce advocacy have just earned her one of Australia’s most esteemed humanitarian honours: the National 2025 Fred Hollows Humanitarian of the Year Award.

This award isn’t just a trophy on a shelf; it’s a testament to a life lived in service to others. It’s a recognition that echoes the very spirit of Professor Fred Hollows himself – a belief in practical action, inherent human worth, and the power of one person to ignite profound change.

The Fred Hollows Foundation: A Vision Born at a Kitchen Table

To understand the magnitude of Marie’s achievement, one must first understand the legacy she now represents. The Fred Hollows Foundation is not a distant, faceless organisation. It was born from love, determination, and a fierce commitment to justice, right around Fred and Gabi Hollows’ dinner table.

Fred Hollows, the legendary eye surgeon, was a man who knew his time was limited. Diagnosed with cancer, he spent his final years not in quiet resignation, but in a whirlwind of planning and action. He was driven by the injustices he saw – the needless blindness affecting millions, the health disparities faced by Indigenous Australians. He believed, fundamentally, that everyone, rich or poor, deserved the right to high-quality, affordable eye care.

As Gabi Hollows recalls, “Fred died less than one year later. It was a terribly sad time, but brightened by the knowledge that through The Fred Hollows Foundation his work would carry on.”

From that humble beginning in a kitchen, The Foundation has grown into a global force, working in over 25 countries and having restored sight to over three million people. They continue Fred’s fight against preventable and treatable diseases like cataract, trachoma, and diabetic retinopathy, focusing on training local healthcare workers and empowering communities to care for themselves. They are, as they state, driven by Fred’s vision to eliminate avoidable blindness, stand up for what is right, and do so with integrity and collaboration.

The Fred Awards: Celebrating the Unsung Heroes

The Fred Awards are a unique and powerful reflection of this ethos. While Fred was world-renowned, he never valued status. He saw the inherent worth in every person. This award was created to honour that principle – to seek out and celebrate the everyday people who embody Fred’s no-nonsense, practical, and generous approach to helping others.

Unlike many awards decided by a panel of experts, the Fred Awards are chosen by the public. The finalists are selected, but the Australian community gives the ultimate title of Humanitarian of the Year a voice. This ensures the winner truly represents the values we all admire: selflessness, action, and a genuine desire to make the world a better place, one act of kindness at a time.

A Night of Triumph: Marie Tesoriero Takes the Stage

On Monday, November 10, 2025, at a prestigious ceremony at the University of Sydney, the Australian public’s choice was announced. The room fell silent and then erupted in applause as the name was called: Marie Tesoriero.

Marie, a passionate disability advocate and unstoppable fundraiser, was officially named the 2025 Fred Hollows Humanitarian of the Year. She was presented with her award by The Hon Matt Thistlethwaite MP, a fitting capstone to a journey defined by resilience and compassion.

So, how did Marie react in that moment?

“When they called out my name, I felt AMAZED, FANTASTIC and PROUD,” Marie recalls.

For her mother, Santina, the moment was profoundly emotional, a full-circle triumph over the low expectations once placed upon her daughter. “We were absolutely blown away by the belief and support for Marie,” Santina shared. “My mind flashed back to the day when she was a young child, and a medical Professor had no hope of any future success for Marie. To see her here, being acknowledged for all the work she has done and continues to do, is a complete blessing.”

The Heart of "Cool Marie": A Life of Giving Back

For those within the Inclusion Tree community, Marie’s story is a familiar source of inspiration. But in the context of the Fred Award, it takes on a new, brilliant light. Marie’s drive to help others is deeply personal, forged in the very halls of the institutions she now supports.

Born with multiple disabilities, Marie underwent three major surgeries as a child at Sydney Children’s Hospital, Randwick. Instead of fostering fear, this experience instilled in her a deep sense of gratitude. Her mother, Santina, remembers that every time they would drive past the hospital, Marie would say, “That’s my hospital; they helped me get well.”

This gratitude wasn’t passive. As a young girl, Marie would secretly save her pocket money and travel to the hospital by herself to donate to the Channel 9 Gold Telethon. Her family only discovered this when they saw a photo of their generous daughter on the telethon’s Facebook page, which inspired an outpouring of community support.

This was the seed from which her social enterprise, “Made by Cool Marie,” would grow. Marie is an exceptionally talented artist, creating everything from handmade bags and plush lions to beautiful painted artwork. She decided to channel this talent into a force for good, selling her creations and donating every single profit to the Sydney Children’s Hospitals Foundation.

Her impact has been staggering. To date, she has raised over $16,000 for the hospital, with her art finding homes as far away as Germany, England, and the United States. She hosts pop-up stalls at Eastgardens and other shopping centres, turning her passion into a pipeline of hope for sick children.

But Marie’s humanitarian spirit doesn’t stop there. She is a veritable force of nature in the charity world:

Fitness for a Cause: After being advised by a heart specialist to get healthy, Marie lost an incredible 20kg. She then channelled this newfound fitness into Sydney’s iconic City2Surf. What began as a solo 14km walk (raising $1,217) grew into a team of five, including her sister, mother, and friends, raising nearly $2,000. She has also completed 12km walks for Parkinson’s NSW (raising over $3,200 after her father’s diagnosis) and Northcott Disability Service (raising over $1,600).
The Gift of Time: Beyond fundraising, Marie gives her time selflessly. She has volunteered weekly with Meals on Wheels for the past 3 years, in addition to her regular work.
A Powerful Voice: Marie uses her voice to advocate passionately for the disability community. She is an ambassador for the Sydney Children’s Hospital’s Kids Army, a recipient of a Randwick Australia Day Community Award, and a valued member of the Bayside Council Disability Inclusion Action Plan Working Group. She has spoken to audiences of over 100 doctors, professors, and specialists at Western Sydney University, calling for the world to see ability before disability.

A Celebration of Spirit: What This Award Truly Means

Winning the Fred Award has been a whirlwind of joy and validation for Marie and her family.

For Marie, it’s a profound connection to a legacy she admires. “It means a lot to be seen in the same light as Fred Hollows,” she says. “I want to continue his legacy of doing good in the world.”

For Santina, it’s a moment of immense parental pride and gratitude. “Knowing that Marie’s efforts are celebrated by the Fred Hollows Foundation, an organisation built on compassion and helping others, fills me with gratitude and admiration for the amazing young woman she has become.”

And how did they celebrate this monumental achievement? In true Marie style, with joy and community.

“We partied! I didn’t even go to bed until midnight,” Marie exclaimed.

Santina elaborated: “We were taken to a fabulous surprise party in the beautiful QVB (Queen Victoria Building). The whole night just felt so special, and the smiles were infectious. The celebrations have just continued all week long & still going! There’s been so much support coming from everybody, with photos and stories being shared. We are all amazed to see people who have never met, come together through the work & joy Marie spreads.”

The Ripple Effect: Looking to the Future

This award is not an endpoint for Marie; it’s a catalyst. When asked how the achievement has affected her, her response was pure inspiration: “I am excited! I feel inspired to do even more!”

She also reflected on the beautiful ripple effect of the entire process. “It brought so many people together, and it reminded everyone about the amazing work of Fred Hollows. It also helped more people in the community learn about the work I do, which means a lot to me.”

Finally, Marie summed up her feelings with a statement that perfectly captures the communal spirit of both her work and Fred Hollows’ vision: “I feel honoured to belong to the Fred Hollows ‘family’. It’s inspiring to see the difference we can make together!”

A Beacon of Hope

Marie Tesoriero is more than an award winner; she is a beacon of what is possible when resilience meets compassion, and when personal challenge is transformed into universal hope. Her story aligns perfectly with the Fred Hollows Foundation’s mission: it’s practical, it’s empowering, and it proves that one person’s unwavering commitment can indeed change the world.

At Inclusion Tree, we are not just proud of Marie; we are in awe. She reminds us all that the most significant achievements are not measured in wealth or status, but in the lives, we touch, the hope we inspire, and the legacy of kindness we build.

Congratulations, Marie. The title “Cool Marie” has never been more fitting. We cannot wait to see what you do next as you continue to build on Fred Hollows’ incredible legacy, showing the world that everyone is capable, worthy, and able to be a humanitarian.

Your Safety and Wellbeing This Spring and Summer

hello@inclusiontree.com.au — Thu, 30 Oct 2025 05:42:07 +0000

Your Safety and Wellbeing This Spring and Summer:

A Handy Guide to Bushfires, Heatwaves, Storms, and Floods

As the days grow longer and the weather warms up, many of us look forward to the vibrant energy of an Australian spring and summer. However, this time of year also brings unique challenges and potential dangers. At Inclusion Tree, your safety, well-being, and peace of mind are our highest priorities.

Being prepared isn’t about fear; it’s about empowerment. Knowing the risks and having a clear, personalised plan means you can feel confident and in control, allowing you to enjoy the season safely.

This guide will walk you through the main seasonal hazards—bushfires, heatwaves, cyclones, storms, and flooding—with a focus on practical, person-centred steps you can take to get ready.

The Silent Killer – Understanding and Preparing for Heatwaves

Did you know that heatwaves have taken more lives and caused more adverse health outcomes than any other natural hazard in Australia? Unlike a bushfire or a storm, a heatwave can be a silent, creeping danger. In Queensland, we are experiencing an increase in the frequency and duration of heatwaves, including higher humidity and overnight temperatures, which means our bodies have less time to recover.

What is a Heatwave?
The Bureau of Meteorology defines a heatwave as three or more days of high maximum and minimum temperatures that are unusual for that location. It’s not just a hot day; it’s a prolonged period of heat that can be dangerous for your health.

Understand Your Risk
Heatwaves can impact anyone, but some members of our community are more vulnerable and need to take special care. This includes:

Babies and young children
Older people
Pregnant and breastfeeding people
People with medical conditions, such as heart disease, asthma, or diabetes, and those on certain medications
People with disability who may have difficulty regulating their body temperature or communicating their needs
People who work outdoors and athletes
Our pets

If you identify with one of these groups, or care for someone who does, the following steps are essential.

Your Person-Centred Heatwave Plan

Get Your Home Ready

Your home should be your cool sanctuary.

Block the Sun: During the day, close windows, curtains, and blinds to keep the heat out. At night, when the temperature drops, open them up to create a cross-breeze.

Check Your Cooling: Ensure your fans and air conditioners are working correctly. If you use an air-conditioner, set it to cool (around 24°C).

Create Cool Spaces: Identify the coolest room in your house, often a south-facing room on the ground floor. Spend your time there during the hottest part of the day.

Stock Up: Have plenty of food and drinking water so you don’t have to go out in the heat. Prepare cool packs for your body and make ice cubes.

Pack an Emergency Kit for Power Outages
Heatwaves can strain the power grid, leading to blackouts. Have a kit ready that includes:

A torch and batteries
A portable phone charger (power bank)
A battery-operated radio
A first aid kit
Candles and matches (use with caution)

Manage Your Health and Medications

Talk to Your Doctor: Ask how extreme heat might affect your specific medical condition. Discuss how much water you should drink, particularly if you usually need to limit fluids. Some medications can affect how your body handles heat.

Store Medication Correctly: Ensure you have enough medication and know how to store it at the right temperature. A cool bag might be necessary if the power goes out.

Stay Hydrated
This is one of the most critical steps.

Drink water regularly, even if you don’t feel thirsty. Thirst is a late sign of dehydration.
Look at the colour of your urine. Aim for a pale-yellow colour; dark urine means you need to drink more.
Always carry a bottle of water with you when you leave the house.
If you have support workers, let them know your hydration plan so they can assist you.

Build Your Support Network

Know Who You Will Check On: This might be neighbours, friends, or relatives who live alone.

Know Who You Will Call for Help: Have phone numbers handy for family, friends, your support coordinator, and local services.

Identify Cool Public Spaces: Know where your local library, shopping centre, or community centre is. These are great places to cool off for a few hours.

Monitor the Conditions
Use the Bureau of Meteorology’s Heatwave knowledge centre at: https://www.bom.gov.au/resources/learn-and-explore/heatwave-knowledge-centre. Pay attention to both daytime and overnight temperatures.

Reducing Your Risk – Bushfire Preparedness

For those of us living in or near bushland, the threat of bushfire is very real. The key to safety is preparation, and you can do it well before the fire danger period peaks.

Simple Steps to Start With

Keep Your Yard Clear: A well-maintained yard is your first line of defence. Clear away dry grass, leaves, and other rubbish.

Clean Your Gutters: Leaves in gutters can catch fire from burning embers blown from a distance.

Trim and Remove: Cut back trees and overhanging branches near your house.

There is also help available. Here are some programs and services you can access:

Bushfire Preparation Assistance Programs

My Aged Care: If you are an older Australian, visit My Aged Care to find out which services you might be eligible for, including help with yard and house maintenance.

National Disability Insurance Scheme (NDIS): As a NDIS participant, you can work with your support coordinator to include bushfire preparedness in your plan. This could include funding for yard maintenance assistance or for developing an emergency plan. Resources are available to help participants and providers plan for, manage, and recover from emergencies.

New South Wales – RFS AIDER Program: This Rural Fire Service program assists older people, people living with disability, or those already receiving community support with tasks such as clearing gutters, thinning vegetation, and mowing long grass—contact: 02 8741 4955 or aider@rfs.nsw.gov.au.

Queensland – Rural Fire Service: Property owners are responsible for preparation, but if you need assistance, contact your local council for guidance.

Queensland and Victoria –: Volunteers assist older people, dealing with financial hardship, or living with disability. Services include gutter cleaning, vegetation management, and risk reduction. In Queensland, request support via their website. In Victoria, email preparedness@thebushfirefoundation.org.

Other States: Similar services exist in the ACT, South Australia, Tasmania, and Western Australia, often through state fire services or partnerships with community organisations. Contact your local fire service to ask about programs for vulnerable community members.

Your Bushfire Survival Plan

Every person’s plan will be different. It must be based on your capabilities, support network, and home. The most important decision is whether you will Leave Early or Stay and Defend. For most people, especially those with mobility or health concerns, leaving early is the safest option.

Talk to Your Support Network: Let your neighbours, family, and support workers know your plan.

Prepare an Emergency Kit: Have a bag ready with essential medications, important documents, a phone charger, water, and a change of clothes.

The Roaring Storm – Cyclones and Severe Storms

Whether you’re in WA, the Top End, or Queensland, cyclones are a formidable force of nature. They bring gale-force winds, storm surges, and intense rainfall that can destroy property and cause devastating flooding. As we saw with Severe Cyclone Alfred in March 2025, its impact can be felt over a vast area.

Prepare Your Home

Trim Trees: Remove dead branches to reduce the risk of them falling on your home.

Maintain Your Roof: Secure loose tiles and clear your gutters to prevent water damage.

Secure Loose Items: Bring outdoor furniture, toys, and bins inside or secure them. These can become dangerous projectiles in high winds.

Understand the Warnings
It is crucial to understand the warnings issued by the Bureau of Meteorology and to follow the advice of your local council and emergency services.

Your Person-Centred Cyclone Plan: Shelter or Evacuate?

If You Decide to Shelter at Home:

Be Ready for the Experience: Cyclones are loud and dark. They can sound like a roaring train, and the day can turn to night. Prepare to be inside for many hours.

Stay Calm: If you have young children or pets, your calmness will help reassure them.

Turn Off Utilities: Turn off electricity, gas, and water. Unplug all appliances.

Shelter in the Strongest Part: Bring your family and support workers into the strongest part of the house, usually a small, windowless central room, such as a bathroom or hallway.

Stay Informed: Keep your battery-operated radio close by for updates.

Beware the Eye: The centre of the cyclone may bring a period of calm. Do not go outside. The most dangerous part of the storm, the eye wall, will follow shortly after.

If an Official Evacuation Order is Issued:

Your safety is the number one priority. Act immediately.

Follow Directions: Go to the public shelter or stay with friends or family further inland or on higher ground.

Check on Neighbours: Make sure they have seen the evacuation order.

Prepare to Leave: Turn off utilities, lock your home, and put on strong shoes and protective clothing.

Take Your Kit: Grab your emergency survival kit, including any special items you need for your disability, medications, and comfort items for children.

Pets: If you must leave them behind, place them in a safe indoor room (e.g., a laundry or garage) with plenty of food and water. Do not tie them up.

Don’t Drive: If you are already in your car when the cyclone hits, park in a clear area, put on your handbrake, and stay inside.

The Rising Waters – Flood Safety

Floods are one of the deadliest natural disasters in Australia. Understanding a few key facts can dramatically increase your safety.

Five Key Facts About Floods

Floods Can Happen Weeks After Rain: Australia’s long rivers mean water from rain hundreds of kilometres away can take time to travel. Inland riverine flooding can affect vast areas for weeks or months.
Even Minor Floods Are Dangerous: Never underestimate floodwater. It can have strong currents that can sweep a person off their feet, and it is often contaminated with sewage and debris. It is almost always deeper than it looks.
There Are Two Main Types:
- Flash Floods: Happen within 6 hours of heavy rain, often from a thunderstorm. They are fast and localised.
- Riverine Floods: Happen when rivers break their banks. Prolonged rain, dam releases, or storm surges can cause them.
Planning Early Saves Lives: Floods can cut off power, communication, and transport with little warning.
- Ask: Has your area flooded before?
- Learn: Understand your flood risk and the available warning services.
- Plan: Have a flood action and evacuation plan, especially if you live in a low-lying area.
Heed the Warnings: The BOM issues Flood Watches (early advice of potential flooding) and Flood Warnings (flooding is likely or occurring). Check the BOM Weather app or Warnings page regularly during heavy rain.

Your Person-Centred Flood Plan

Never Enter Floodwater: This is the golden rule. Do not walk, swim, or drive through floodwater. If you are a driver, remember: “If it’s flooded, forget it.”

Know Your Evacuation Route: Plan how you will leave and where you will go if instructed to evacuate. Identify a primary and backup route.

Prepare to Relocate: Be ready to move your valuables, important documents, and essential medical equipment to higher ground within your home, or to leave entirely if required.

Conclusion: Your Safety is a Shared Journey

Navigating the dangers of the Australian spring and summer can feel overwhelming, but you are not on this journey alone. At Inclusion Tree, we are here to support you. We can help you work through this guide, connect you with relevant services, and incorporate preparedness into your NDIS plan.

Your Key Takeaways:

Make a Plan: Tailor it to your needs, abilities, and support network.
Build a Kit: Have your essentials ready to go.
Stay Informed: Monitor the BOM and follow emergency service advice.
Communicate: Talk to your support workers, family, friends, and neighbours.

By taking these proactive steps, you are taking control of your safety and well-being. We encourage you to use this guide as a starting point for conversations and planning. Please reach out to your Inclusion Tree support team if you would like to discuss how we can assist you in getting prepared for the season ahead.

Stay safe, stay informed, and let’s look out for one another.

Disclaimer: This guide contains general information and should be used as a starting point for your personal emergency plan. Always follow the official advice and directions of the Bureau of Meteorology, your state fire service, and state emergency service during a natural disaster.

Resources:

NDIS Emergency and disaster management: https://r4ned.au/participants/

Bushfire safe and leave early plan: https://publications.dfes.wa.gov.au/publications/be-safe-leave-early-plan

Bushfire Safety Guide for Direct Care Givers: https://publications.dfes.wa.gov.au/publications/bushfire-safety-guide-for-direct-care-givers

Heatwave Preparation Checklist: https://www.getready.qld.gov.au/sites/default/files/2023-10/GetReadyQueensland_HeatwavePreparationChecklist.pdf

Living with DID: A Personal Account of Survival, Stigma, and Slow Acceptance

hello@inclusiontree.com.au — Thu, 30 Oct 2025 04:02:22 +0000

Living with DID: A Personal Account of Survival, Stigma, and Slow Acceptance

Content warning: Discussions of trauma, self-harm, and abuse.

"We Just Had to Survive"

For much of her life, Anne had no name for what she experienced. There was no diagnosis, or rather, there were many diagnoses, none of which fully explained her reality. Even now, with a clinical understanding of dissociative identity disorder (DID), she struggles to accept it. We wanted to offer a space to share her story and here is what she wanted to say.

Note: Anne will sometimes use the pronoun “We” and refers to her alternative identities as “the guys”.

We were talking the other day with someone about how we managed to cope many years ago when there was no help and no support for people with a diagnosis such as ours. We are not special; we do not stand out in any way, shape, or form, we must survive one day at a time.

There wasn’t even a name for the condition back then, which is not meant to imply that we didn’t have one; instead, it was not recognised at the time. We have had many diagnoses, just not one that made any sense. Even now our current one doesn’t make any sense to us. Most of the time, we are reluctant even to mention it or talk about it, as we struggle to accept it.

What Is DID?

There is a split in the medical arena as to whether the condition even exists. Most reading this may be familiar with the term Multiple Personality Disorder. It is now known as DID, or Dissociative Identity Disorder, and we who have this diagnosis can somewhat accept it on an intellectual level but are just as hesitant as others are to believe that we have this highly sensationalised condition.

We struggled to decide whether we wanted to share this diagnosis on this platform. Still, we thought about the “bad wrap” that this controversial illness has attracted, primarily because of a lack of education or ignorance about the condition.

DID usually manifests itself due to childhood trauma of one kind or another, and it is my understanding that alters, or other identities, are subconsciously formed to “protect” or in some way prevent the person from experiencing the events of the abuse over time. The person who has experienced the trauma is usually called the host, and the different identities that arise from the trauma may each have their own name, sex and age, and for the most part allow the person to survive and function through life.

I don’t know how many identities I have, and I don’t sit around counting them. They are the “guys,” and while there are a few of them, each serves a specific function. Most of us are protectors, helping to preserve Anne’s day-to-day functioning. Some identities are angry at Anne and want to harm her. They feel she is responsible for the abuse as well as anything that goes wrong in her life. There are young identities that are often engaging, and a few teenage ones who get up to all the “mischief” of normal teenagers.

The Daily Challenges of DID

We can look at the funny side of some of the sabotaging behaviours that confront Anne daily. Anne does not wear much makeup, so when one of her supporters opened a drawer and found it full of cosmetics, the only conclusion was that the guys had somehow purchased it and hid it. The same applies when both a red and a black pair of skimpy lacy underwear were found one day, nothing like what she would wear.

One of their not-so-funny endeavours occurred with her studies, when someone would either delete her assignments or submit them half completed. We are thankful for Lisa’s assistance with other issues, such as when they purchase items they shouldn’t and when this has happened.

Lisa is Anne’s Support Coordinator.

A Lifetime of trauma, misunderstandings and struggles

We’ve always known that something was wrong, as a child we would get severe headaches, which would cause us to hold our hands to our head. Our parents took us to a psychiatric hospital, and we remembered her father saying that he would leave us there if we didn’t start to behave. A few people were walking the corridors and screaming out. We were terrified. Somehow, we made it through high school and then into nursing.

We were not free from whatever was wrong, but our situation worsened after we got married. It was an abusive marriage that exacerbated whatever was wrong. However, it was not until the 90’s that a psychiatrist was able to make the diagnosis of multiple personality disorder.

We thought he was joking and didn’t believe him. It was also around this time, though, that some of the angry ones started to become violent towards me. They were now “found out” and didn’t like it. They were never violent towards anyone else, but the violence towards me was devastating and life-threatening. On one occasion, the protector parts must have called an ambulance, and we were rushed to the hospital with a gunshot wound. It didn’t come out for years that one of the angry ones had done this. The job of the protectors is to help care for the young ones and to try to minimise the suffering of Anne.

The Fight for Acceptance

Multiple Personality evolved into DID. Among the guys we have, we have individuals who range in age from approximately 2 to 50 years old. We can admit that now, but there were times when we would have either watched or read something about DID that would call the diagnosis into question. That would again cause us some anxiety, and we would deny the diagnosis. However, it has been written up in the DSM-5 as a stand-alone diagnosis, and we know that to keep vacillating between yes, we have it, and no, we don’t makes it that more difficult for those who do suffer from it not to be diminished.

Our days are regimented with routine, as the guys can come and go throughout the day, causing chaos that can lead to severe panic attacks. Our life has been fraught with continuous trauma, which has also led to PTSD and OCD. However, because of the support offered through Inclusion Tree for the NDIS, we are now able to receive psychological assistance from someone who knows about DID. We still do not totally accept the diagnosis, and my psychologist has a “fit” whenever we tell her that we feel like a fraud. She tells me that we set ourselves back years when we do that.

How Support Changed Everything

Before Inclusion Tree and the NDIS, although we were able to function independently to a degree, our lives were chaotic. We recall that on six occasions, we requested that the locks to our unit be changed. We were certain that someone had gained access during the night and had eaten all our food, switched on the TV, and made a mess of the lounge room. This happened when we were working at Westmead and were living in the staff residence.

Studying was a nightmare as some alters would sabotage our assignments, delete all the hard work, or mess around with the computer. We have devised a way to circumvent some of this impairment by doing some of our work, saving it, and then sharing it with others to ensure a copy still existed, which helped to lessen the likelihood of tampering. Lisa has also helped me with identifying transaction in my bank accounts, as difficult alters will sometimes use the card and make purchases without me knowing.

Routine and order are essential. We have a designated space for almost everything, and items must be returned to their original location. There are specific tasks that must be completed at specified times during the day. If not, a panic attack will ensue, and that leads to an alter who handles those episodes to take over, bringing actual physical pain for a time.

I have asked my daughter, now that she understands, if there were any indications of my condition as she was growing up. She has told me that the diagnosis has certainly explained a few things for her. When she recalls instances when what we did seemed so out of character for us, she can now understand. However, she also states that she has always felt safe with us, which brings us a sense of comfort.

Why Speak Out Now?

We do find it difficult talking about this disorder; however, had it not been for the bravery of another person with DID, we probably would never have disclosed our diagnosis. This occurred during a training session on Mental Health Advocacy. There was a well-known Advocate who was speaking about her own diagnosis of DID. We had never heard of anyone speaking so freely about things that happened to us as well. We were initially shocked to hear that someone else exhibited some of the behaviours we experienced.

It all seems so scary and impossible when we write this, but if revealing some of our experiences can strike a chord with just one other person surviving this diagnosis. To let them know that it is okay to come forward and get help through the NDIS or Inclusion Tree then my goal of reaching out has been achieved.

You may be at a place where you have compartmentalised your life so you can function. I know that place. You may not think that help is available in the field of psychology, or you may feel shame or guilt; I have been there, too. I also have support workers, as I have physical disabilities as well. It wasn’t easy when we first hired them and had to explain a little about our diagnosis.

It is to their credit that they have accepted us and made no judgments against us. Some I have had for eight years now. They can recall some occasions that we now laugh at, such as when one of the angry males wanted to throw our bag out the window of a moving car.

The Work Left to Do

This diagnosis is in many ways an actual disability that interferes with people’s ability to live and function. I have support for a psychologist, but no support for a psychiatrist who must prescribe and write scripts for psychiatric medications. The NDIS needs to address this disparity adequately.

In closing, we realise that we have only just scratched the surface of what it is like to live with DID, so let us pose a question. How do you, as a reader, sit with this information?

Olivier’s Journey to Australian Citizenship

hello@inclusiontree.com.au — Tue, 28 Oct 2025 01:42:52 +0000

Olivier's Journey to Australian Citizenship

Here at Inclusion Tree, we’re more than just a business … we’re a team. Recently, one of our team members had a very special reason to celebrate. Our incredible Support Coordinator, Olivier, officially became an Australian Citizen.

This milestone is more than just a piece of paper; it’s the culmination of a nine-year journey of self-discovery, resilience, and the search for a place to call home. We asked Olivier about his path from the south of France to the land down under, and we’re thrilled to share his inspiring story with you.

Written by: Olivier Brefeil

Becoming Australian: Olivier’s Journey

I was born in the south of France, in a little town called Fronton. I was a summer-born baby over there who became a winter man in Australia, and even after all these years, I still struggle to get used to celebrating my birthday in the middle of winter.

I’m the youngest of three, and from an early age, I’ve loved to sing, even if I’m out of tune and drive people crazy with it. I also have a background as a pastry chef, which I trained for in my late teens. I spent those years whipping cream and baking croissants, but these days I mostly bake for personal pleasure (and to keep friends well fed).

When I finished school, I went to university to study law between the ages of 18 and 20. I loved it, but as it got more complicated, I started losing faith in myself and didn’t push through. Looking back now, it wasn’t a sad ending; it was the beginning of something else.

A Serious Foundation

I changed direction and trained to become an Aide Médico-Psychologique (AMP), which roughly translates to Medical–Psychological Assistant. In Australian terms, it sits somewhere between a Disability Support Worker, Aged Care Worker, Mental Health Support Worker, and Teacher’s Aide, depending on the setting.

This was a two-year qualification, completed while working full-time, with extensive placements throughout. It’s one of the qualifications that has shaped me the most; it reflects precisely who I am and what I stand for.

The training covered supporting people with any disability — physical, mental, cognitive, social, or cultural — from birth through to the end of life. We learned to understand all forms of disabilities and how to adapt support to each person’s unique situation.

An AMP’s work spans many environments:

in schools as a teacher assistant, supporting children in their learning journey
in aged care, ensuring wellbeing and dignity
in mental health settings, providing relational and therapeutic support
in community roles, assisting refugees or women escaping violence
and in people’s homes, supporting independence, daily living, and social connection

The curriculum included anatomy, physiology, developmental psychology, disability studies, mental health, communication, legal frameworks, personalised care planning, group dynamics, civic engagement, and professional ethics.

In short, it prepared me to work across the entire human lifespan and disability spectrum, observing, adapting, educating, supporting, advocating, and collaborating. I might be cheeky and rarely serious unless needed, but when it comes to helping others, I bring every bit of that training and fairness to the table.

A New Start Down Under

I decided to move to Australia for a fresh start — to learn English and break free from the image and expectations that had been set for me by the same inner circle I’d been part of for 29 years. As a gay man in France, I had built walls to fit in, not to belong. I wasn’t allowed to change without people questioning, “Since when are you like this?” or “Why are you doing that now?”

The end of a nearly ten-year relationship was the final push I needed to take that leap.

When I arrived in Australia nine years ago, I had to learn English — to speak it, to write it, and to live through it. Because life loves a good challenge, I also happen to be dyslexic. So, imagine learning a new language, backwards, upside down, with a French accent… fun, right?

It wasn’t easy — but it made every milestone feel even bigger. I think I manage pretty well now… although if you ask most Australians, they’d probably say otherwise. Between my accent and my “creative” grammar, I keep people entertained.

During my backpacking days, I met so many incredible people along the road. Those fellow travellers became more than just temporary companions — they’ve become lifelong friends. Today, I have friends spread all over the world, and we still keep in touch.

Here in Australia, I’ve also built my immigrant family; two dear friends I met as an adult while we were all on our journeys of self-discovery. One lives in Melbourne, the other in Cairns, but they’re part of my everyday life. We might be spread across the map, but the bond runs deep. It’s one of the most beautiful things about starting over: you get to choose the people who become your family.

Like many working holiday makers, I had to complete the 88-day minimum rural work to be eligible for a second visa. In those final weeks of farm work, while juggling two other jobs to pay the bills, I met the man who would become my husband. For a little while, we ran a café in Goonellabah together, but I eventually found myself pulled back into the health sector. I began working as a sole trader support worker and am now a Support Coordinator.

Finding My Place at Inclusion Tree

I first encountered Inclusion Tree through a participant. I met Lynn and Emily and saw the incredible work they were doing. I felt ready for a new challenge, so I applied for a Support Coordinator role. Oh boy, I didn’t know what I was signing up for, and they didn’t quite know who they were getting either!

It’s been a journey filled with challenges, steady days, tough days, and plenty of wins. What makes Inclusion Tree special is that it’s a safe place to be yourself, to ask questions, to clear the air. Also with my thick French accent, the team is slowly learning French too, so it’s a win–win situation.

I might laugh loudly and sing badly, but I take my work seriously. I believe in fairness, transparency, and doing right by the people I support. That’s at the core of everything I do.

Becoming an Australian Citizen

Becoming an Australian Citizen has been a deeply emotional milestone. When I found out my citizenship had been approved, I was filled with joy and relief. It felt like a moment of belonging, like my new chapter had truly been written. Standing there during the ceremony, hand on my heart, I felt proud. This country gave me space to grow into myself, and now it’s officially my home.

Looking Forward

My goals now are meaningful but straightforward: to enjoy life, to keep being myself, to walk proudly and never be ashamed of who I am. I want to show the new generation that it’s okay to live the way you want, that life truly can get better.

I want to continue supporting my participants and witness their growth and journeys — with structure, honesty, and a healthy dose of cheekiness along the way.

Australia gave me the chance to rebuild and rediscover myself. Now, as a citizen, I want to keep giving back — with a cheeky grin, a loud laugh, and probably a song or two (slightly off-key, of course).

Beyond the Diagnosis

hello@inclusiontree.com.au — Wed, 01 Oct 2025 04:35:51 +0000

Beyond the Diagnosis

Demystifying Life with Bipolar II and Borderline Personality Disorder

Written by Michelle Biddle

We want to introduce you to Michelle, one of our participants, who is living with Bipolar II Disorder and Borderline Personality Disorder. She wanted a space to share her story and demystify her condition, to let people who might be in a similar headspace know that there is always a light at the end of the tunnel.

Readers be aware that this story contains mention of: Suicidal ideation, drug use, self-harm and talk of depression.

Hi, my name’s Michelle. I’m a 47-year-old single woman, and I live with Bipolar 2 Disorder and Borderline Personality Disorder. When people hear my diagnosis, they often have a picture in their head of what they think that means. But living with it is so much more complex than a textbook definition.

Living with Bipolar II means my brain doesn’t just have highs and lows, it has everything in between. I don’t get the full-blown mania of Bipolar I; instead, I get hypomania, a sustained, intense state that feels like my mind is running at a hundred miles an hour. It’s not a euphoric state but rather a more frantic, irritable energy that makes me feel invincible, which can lead to reckless spending, decisions that can damage relationships and poor judgment decisions that can leave me with lasting consequences. It never tips into psychosis, but it’s destructive enough on its own.

But episodes of hypomania aren’t as common as the other side of the coin, which is the crushing depressive episodes. For me, and many with BP-II, the depression is more frequent, more intense, and hangs around much longer than the hypomania. The periods of stable “well-being” are shorter, and the cycling between states is relentless. It’s more chronic and exhausting than people realise, and it carries a terrifyingly high risk of suicidal thoughts. It’s a myth that Bipolar II is a “milder” form of the disorder; it’s just a different kind of severe and an equally heavy burden to carry.

Then there’s the Borderline Personality Disorder (BPD). If Bipolar is about the intense moods, BPD is about the fierce reactions to the world around me. My life can be subconsciously governed by a paralysing fear of abandonment, which can trigger intense emotional outbursts or lead me to self-harm and other risky behaviours.

It manifests as a pervasive, hollow sense of emptiness and a distorted sense of who I am. It’s the feeling of being completely detached from reality during extreme stress. It’s why relationships, including those with Support Workers, can be incredibly complex. The urge to become attached, to place impossibly high expectations on someone who shows me kindness, is overwhelming. It’s a battle within myself to find a healthy balance and not let my disorders define my interactions.

Understanding these conditions isn’t about labels; it’s about context for my life. If you would like to learn more about BP-II and BPD, check out:

Currently, I live in a lovely rental house in a nice neighbourhood in Brisbane. I’ve just started a great job, have some savings in the bank, and I am what the doctors call ‘stable’. But it hasn’t always been that way.

It was only 4 years ago that I was self-medicating every day, not working, in debt, socially isolated and most days unable to get out of bed.

After years of living this way and trying unsuccessfully to break the cycle, I was ready to give up. I had applied for the NDIS and been rejected. I was also unsuccessful in a 2-year Administrative Review Tribunal (ART) battle where I eventually gave up because I couldn’t handle the lies and fabrications the lawyers kept making about me. At one stage, they said they didn’t even believe I was bipolar. They claimed that I couldn’t prove it because the initial doctor who first diagnosed me and referred me to a psychiatrist when I was 25 had died in a hit and run accident. It didn’t matter that I had multiple reports from my allied health team.

I begged the Prince Charles public mental health ward to help me because I couldn’t afford a psychiatrist, but they said I didn’t qualify for assistance because I wasn’t classed as acute.

I had no support, no friends, no job and was close to being evicted for not paying my rent. I wondered every day what the point of going on was.

But back then, I had my four fur babies, and I couldn’t leave them alone.

I decided to fight and turn my life into something meaningful.

All my life, I had worked in freight forwarding, importing and exporting goods around the world. It was a horrible industry to work in, which is probably why I ended up on the disability pension. So, I tried Support work.

I stopped self-medicating and after a lot of research and reflection changed my Bipolar medication.

I was thrown in the deep end with the Support Work. I was untrained and nervous, but I found in extremely rewarding and decided this is the industry for me.

I was successful in a Total and permanent disability claim that was ridiculously stressful but gave me enough money to pay off my debts and start clean.

This all sounds good, and don’t get me wrong, it was, but every day was still a battle, and I still had no support. So, I thought, “What the hell, I’m going to try for the NDIS again.”

This time, I received an answer within three weeks, stating that I had been accepted. I was relieved and thought that everything would now be better. However, it wasn’t. My funding wasn’t even enough for me to see a psychologist once a month let alone see anyone else. I didn’t really know what else I could use my funding for. I decided to take them to AAT and get myself a Support Coordinator.

Six Support Coordinators later, by chance, I met Rebecca Cain.

She was like a breath of fresh air. Honest, down-to-earth and didn’t judge me or treat me differently because I had a mental illness. A genuine person who was prepared to go to battle with me against the NDIA and support me with all aspects of my life. Extremely smart, Bec helped me find ways to get my funding to work for me. She supported me through the ART process and celebrated with me when they offered me everything I was asking for and therefore did not need to go to court. She has been my rock through the dramas that are my everyday life. It’s like a bad episode of Neighbours, I swear.

But it hasn’t been all smooth sailing. When you finally have someone to rely on and also have BPD, you tend to get attached and have high expectations.

When I realised yes, Bec has helped me change my life, but she’s also human, has her own life and her own dramas, that’s when my genuine appreciation for Bec shone.

Unlike many participants, I’m capable and can make my own decisions, but it wasn’t until I found a great Support Coordinator in Rebecca Cain that my NDIS journey changed for the better. Finally, it became a support network, not just another battle.